Terms of Service
These terms govern your access to and use of the Identyq service. By using Identyq, you agree to these terms in their entirety.
1.Definitions
In these Terms, the following terms have the meanings set forth below:
2.Acceptance and Scope
By accessing the Service, creating an Account, or clicking "I Agree" during registration, the Customer acknowledges having read, understood, and agreed to these Terms on their own behalf and, if acting as a representative of a company, on behalf of that company.
If the Customer is a company, they represent that they have sufficient authority to bind that company to these Terms. If you do not have such authority, do not use the Service.
Use of a demo or free trial version is also subject to these Terms unless expressly stated otherwise.
3.The Service
Identyq provides a no-code, bidirectional identity synchronization platform between SAP SuccessFactors and Microsoft Active Directory / Entra ID. The specific features available depend on the Plan contracted.
Included features
- ·Predefined SAP ↔ AD/Entra ID connectors
- ·Visual field mapping engine
- ·Lifecycle management (onboarding, changes, offboarding)
- ·Complete audit logs
- ·REST API for additional integrations
Not included in the Service
- ·Implementation consulting (separate service)
- ·Support for systems not listed in the Plan
- ·Guarantee of specific business outcomes
- ·Liability for incorrect configurations made by the Customer
Identyq reserves the right to modify, suspend, or discontinue features with a minimum of 30 days' notice, except in the case of urgent security updates or legal requirements.
4.Account Registration
Access to the Service requires creating an Account by providing accurate, complete, and current information. The Customer is responsible for:
- →Maintaining the confidentiality of their access credentials.
- →All activity occurring under their Account, regardless of whether it was authorized by them.
- →Notifying Identyq immediately of any unauthorized access or suspected Account compromise at security@identyq.com.
- →Ensuring that all users within their organization who access the Service are aware of and comply with these Terms.
Identyq may reject registration or cancel an Account that violates these Terms, provides false information, or engages in fraudulent use of the Service.
5.Plans and Billing
Access to advanced features requires a paid Plan. Current pricing is published on the Pricing page of the website.
Monthly or annual as selected. Annual plans are billed in full at the start of the period.
Subscriptions renew automatically unless the Customer cancels before the renewal date.
Prices listed do not include applicable federal, state, or local sales taxes, which will be added as required by law.
Payments already processed are non-refundable except in the case of a billing error by Identyq or a material breach of the SLA.
Upgrades take effect immediately. Downgrades apply at the start of the next billing period.
Non-payment may result in suspension of the Service after a 10-day notice. Data is retained for 30 days before permanent deletion.
6.Acceptable Use
The Customer agrees to use the Service only for lawful purposes and in compliance with applicable law. The following are expressly prohibited:
Violation of this section may result in immediate suspension of the Service without refund and, where applicable, a claim for damages.
7.Intellectual Property
Identyq's property. All software, design, documentation, trademarks, logos, and other elements of the Service are the exclusive property of Identyq Technologies Inc. or its licensors, protected under U.S. copyright, trademark, and other intellectual property laws. These Terms do not transfer any intellectual property rights to the Customer.
License to use. Identyq grants the Customer a non-exclusive, non-transferable, revocable license to access and use the Service during the term of the subscription, solely for the purposes set forth in these Terms.
Customer Data. The Customer retains all rights to their Data. Identyq acquires no ownership rights over it and uses it solely to provide and improve the Service as set forth in the Data Processing Agreement (DPA).
8.Data Processing
Use of the Service involves the processing of personal data of the Customer's employees. The parties acknowledge that:
Determines the purposes and means of processing their employees' personal data.
Processes data solely on the Customer's instructions to deliver the Service, and does not sell or share Customer Data.
Data processing is governed by the Data Processing Agreement (DPA) executed between the parties, which is incorporated by reference into these Terms.
The Customer warrants that they have a lawful basis to transfer their employees' data to Identyq, and that they have informed those employees of the processing in accordance with applicable law, including the California Consumer Privacy Act (CCPA) where applicable.
9.Confidentiality
Both parties agree to maintain the confidentiality of Confidential Information received from the other party and not to disclose it to third parties without prior written consent, except:
- ·As required by law, regulation, or court order, provided that the receiving party gives prompt written notice to the disclosing party to the extent permitted by law.
- ·When such information is or becomes publicly available through no fault of the receiving party.
- ·When independently developed without reference to the confidential information.
This confidentiality obligation shall remain in effect for 5 years after termination of the agreement.
10.SLA and Availability
Identyq commits to the following service levels based on the contracted Plan:
| Plan | Availability | Support | Response time |
|---|---|---|---|
| Starter | 99% | 2 business days | |
| Professional | 99.5% | Email + Chat | 8 business hours |
| Enterprise | 99.9% | Dedicated | 2 hours (24/7 for critical) |
Failure to meet the agreed SLA entitles the Customer to a service credit proportional to the downtime, as detailed in the full Service Level Agreement available upon request.
11.Limitation of Liability
Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IDENTYQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF IDENTYQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cap on liability. Identyq's total aggregate liability to the Customer, for any cause of action, shall not exceed the amounts actually paid by the Customer during the 12 months preceding the event giving rise to the claim.
Exceptions. The above limitations do not apply to: (i) fraud or willful misconduct by Identyq; (ii) bodily injury caused by negligence; (iii) liabilities that cannot be limited under applicable federal or state law.
The Customer is responsible for verifying that synchronization configurations are correct before activating them in production environments. Identyq provides sandbox environments for this purpose.
12.Term and Termination
These Terms take effect upon Account creation and remain in effect until the subscription is cancelled by either party.
Cancellation by Customer
The Customer may cancel their subscription at any time from the control panel or by contacting support. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused periods.
Cancellation by Identyq
Identyq may terminate the agreement with 30 days' written notice. In the event of a material breach by the Customer, Identyq may suspend or terminate the Service with immediate effect.
Effect of termination
The Customer has 30 days to export their data. After that period, data will be permanently deleted. Confidentiality, intellectual property, and limitation of liability provisions survive termination.
13.Modifications
Identyq may modify these Terms at any time. Changes will be communicated to the Customer with a minimum of 30 days' notice via:
- ·Email to the Account contact address.
- ·Prominent notice in the Service control panel.
- ·Updated "last updated" date on this document.
Continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree to the changes, you may cancel your subscription before that date.
14.Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and both parties irrevocably consent to the personal jurisdiction of such courts.
The parties agree to attempt to resolve any dispute informally for a period of 30 days before initiating formal legal proceedings. For disputes under $10,000 USD, either party may elect binding individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules.
Class action waiver. To the extent permitted by law, both parties waive any right to participate in a class action lawsuit or class-wide arbitration.